PRIVACY POLICY

Last Updated: 05/29/2026

This Privacy Policy describes how Ganna Geagea LLC ("Company", "we", "us", or "our") collects, uses, stores, and protects personal data when you use our services, including our website, coaching programs, CRM system, and communication channels (email, SMS, and phone).

1. DATA CONTROLLER

Ganna Geagea LLC acts as the Data Controller for the personal data processed under this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of personal data:

• Full name

• Email address

• Phone number

• Billing and payment information

• IP address and device information

• Communication data (messages, emails, call logs)

• Coaching-related information voluntarily provided by clients

3. HOW WE COLLECT DATA

We collect personal data when you:

• Register on our website or CRM forms

• Book coaching or consultation sessions

• Communicate via email, phone, or SMS

• Subscribe to newsletters or marketing communications

• Interact with our CRM system

4. PURPOSE OF DATA PROCESSING

We use your data to:

• Provide coaching and consulting services

• Manage client relationships via CRM

• Process payments and transactions

• Send transactional and marketing communications (where consent is provided)

• Improve our services and user experience

• Comply with legal and regulatory obligations

5. SMS AND A2P COMMUNICATION (TCPA COMPLIANCE)

By providing your phone number and submitting the opt-in forms on our website, you expressly consent to receive SMS messages from Ganna Geagea LLC.

SMS consent is collected through the website form at annageagea.org/contact via unchecked opt-in checkboxes:

• One checkbox for transactional/customer care messages (appointment reminders, service updates, inquiry follow-ups)

• One checkbox for marketing and promotional messages (offers, events, new services)

Each checkbox represents a separate, explicit opt-in consent. Consent is not preselected and is not a condition of purchase. Selecting one option does not automatically enroll you in the other.

SMS Program Terms:

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP

• You may request assistance by replying HELP

• SMS messaging is registered under A2P 10DLC regulations through our messaging provider

6. EMAIL MARKETING (CAN-SPAM COMPLIANCE)

We may send transactional and marketing emails. You may unsubscribe at any time using the link provided in each email.

We comply with the CAN-SPAM Act.

7. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent

• Performance of a contract

• Legal obligations

• Legitimate business interests

8. YOUR RIGHTS

Depending on your jurisdiction (GDPR, CCPA, PIPEDA), you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

Requests can be sent to: [email protected]

9. DATA SHARING

We may share personal data only with the following categories of service providers, strictly for business operations:

• CRM providers

• Payment processors

• Messaging providers (SMS and email infrastructure providers)

• Technical support service providers

• Legal or regulatory authorities, if required by law

We do not sell personal data.

SMS opt-in data and consent are never shared with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. INTERNATIONAL DATA TRANSFERS

Your data may be processed in the United States or other jurisdictions. Where required, we implement appropriate safeguards for international data transfers in compliance with applicable laws.

11. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is completely secure.

12. DATA RETENTION

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal and tax obligations

• Resolve disputes

Retention periods typically do not exceed 24 months after the last interaction, unless longer retention is required by law.

13. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

15. CONTACT INFORMATION

Ganna Geagea LLC

Email: [email protected]

Website: annageagea.org